Refund & Returns Policy

Company: Trailer Master
Website: trailersmaster.com

At Trailer Master, customer satisfaction is our priority. This policy outlines the conditions, process, and eligibility for returns and refunds on purchases made through trailersmaster.com.

1. Return Eligibility

You may request a return within 30 days of delivery, provided that:

• The item is in original condition
• It is unused and unmodified
• No damage is present (except manufacturer defects)
• All original accessories, documents, and packaging are included

2. Return Process

To initiate a return, you must contact us for a Return Authorization (RA).

• Unauthorized returns may be rejected
• Return instructions will be provided after approval

3. Return Shipping

Customers are responsible for return shipping costs unless:

• The item is defective
• The wrong item was delivered

4. Inspection & Approval

All returned items are inspected upon arrival. Refund approval depends on compliance with this policy.

5. Refunds

If approved:

• Refunds are issued to the original payment method
• Processing time: 10–14 business days
• A restocking fee may apply
• Shipping fees are non-refundable

6. Non-Returnable Items

• Custom-built trailers
• Used or modified products
• Installed or altered accessories

7. Order Cancellation

Orders can be cancelled before shipment. Once shipped, they fall under this return policy.

Custom orders cannot be cancelled after production has started.

8. Damaged or Defective Items

If your order arrives damaged:

• Report within 24 hours
• Provide photos or proof

We will arrange repair, replacement, or refund as appropriate.

9. Contact Us

📧 info@trailersmaster.com
📞 +1 804-468-9350
🌐 trailersmaster.com